Once the order has been delivered, we give you an option to return / exchange the product(s). All items to be returned or exchanged must be unused, unwashed and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box and returned), and shouldn’t be damaged or tampered with. You are welcome to try on the product after delivery but please take adequate measures to preserve the original condition of it.
Babygogo will accept Return or Exchange only if the following conditions are met.
- Return/Exchange should be initiated within 10 days of order delivery.
- Only size exchanges are allowed.
- Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
You are required to contact us for return / exchange initiation.
- Our Customer service team would initiate the return /exchange requests on behalf of you.
- In the event of return, our Customer service team shall schedule a return pickup to your address. The carrier would arrive to your address as per the scheduled pickup date, collect the return and bring it back to our warehouse for quality check. In case the QC passes in our warehouse, we shall refund you as per the refund policy. In case QC Fails, we will return back the product to you.
- In the event of exchange, our Customer service team shall schedule a return pickup to your address, the carrier would arrive to your address as per the scheduled pickup date along with the exchange product, the carrier would do an initial QC at your address for the original product that is being returned and if that QC pass, the carrier shall hand over the Exchange product to you, collect the returned product and bring it back to our warehouse for quality check.
- In case of a partial return, the shipping fee and gift wrapping charges won’t be returned.
Babygogo will not accept Return or Exchange for following conditions.
- No exchange or refund will be made on the basis of minor design and colour variation.
- No exchange or refund will be made if the delivery address is incorrect or outdated.
- No refund or exchange will be made after 2 failed delivery attempts by the courier.
- No refund or exchange will be made for products returned in a used or damaged condition.
Babygogo shall refund back the amount collected from you on following grounds:
- Order cancellation by customer
- Babygogo initiated order cancellation.
- Customer Initiated order cancellation subject to QC clearance.
- Failed Delivery (Customer unavailable or Customer refusal)
- Lost in Transit
Following are the policies in this regard:
- The amount will be refunded back to the original payment tender(s) which was used while placing of order.
- In case of COD return, the payment shall be refunded in the form of gift card to your account.
- If the order is cancelled (Customer initiated or Babygogo initiated), lost or un-delivered to your preferred location, we will refund the complete order amount. In case of partial order cancellation (Customer initiated or Babygogo initiated), shipping charges & gift wrapping charges will not be refunded. If you return an order delivered to you, original shipping charges & gift wrapping charges will not be refunded.